FAQ

Patrons Society Subscription

 

When will the next round of subscriptions be released?

We don’t announce this information ahead of time. Keep an eye on our social media channels for hints about release dates.

 

When will my payment be taken?

Payment for the subscriptions is made a month in advance, and recurring payments will be taken on or around the same date each month.

 

When will my box be shipped?

We’re unable to confirm an exact shipment date, however, it will always be the final week of the month (apart from Bank Holidays and national holidays). We will endeavor to ensure that your box is delivered before the end of the month after payment was made. For example, if you signed up to the Patrons Society on 26th October 2018, then your first box will be shipped at the end of November. You will always receive an email confirmation when your box is on its way. If you don’t receive this, please let us know and we can track your delivery.

 

What beer will I receive?

Each box contains 9 beers, including all Patrons Project cans that have been released within the month. The rest will be made up of Core, Seasonal and Twist cans, as well as any other specials that may have been brewed.

 

How do I cancel my subscription?

If you’d like to cancel your order, you can do so at any time via the link to your personal profile that was included in your initial sign-up email. If you haven’t received this, please contact us at info@northernmonk.com.

 

How do I change my shipping address?

If you’d like to amend your details, you can do so at any time via the link to your personal profile that was included in your initial sign-up email. If you haven’t received this, please contact us at info@northernmonk.com.

 

Can I Change the contents of beers in my box?

 Each box is carefully planned and intolerances should be taken into consideration when ordering the box, we cannot offer refund or exchanges for single items contained in the box. 

 

Order Delivery and Collection

 

 

Adding products to your existing order

Once you’ve placed an order, we’re unable to add anything further to it. However, in certain instances, we can cancel your current order and create a new one (subject to stock quantities). Please contact us at info@northernmonk.comto see if this is a possibility.

 

Refectory Collection

 

We can provide the collection of certain deliveries from Northern Monk Refectory Leeds Collection must be confirmed before placing your order, you can do this by emailing us at info@northernmonk.com. Without prior arrangement, your order will be shipped as usual.

 

We are currently unable to provide a collection from Northern Monk Refectory MCR, however, both Refectory sites have a large selection of beer and merch available to buy on-site.

 

I’ve received notification from Parcelforce that my order has been delivered, but I haven’t received it?

 

Please contact Parcelforce in the first instance. Once your order has left the brewery, Parcelforce have full responsibility to ensure that your order is received safely. If they’re unable to help, please do contact us at info@northernmonk.com.

If you cannot locate the card then please contact parcelforce on 03448 00 44 66 stating your parcel number.